FAQ
FAQ
Company
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How can I find the store that is nearest to me?
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How can I apply for a job or internship?
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What does SALEWA do for community work and sustainability?
Delivery
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Can I change the delivery address of my order?
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Where can I find the information on the delivery?
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Who can I contact if I have problems with my account?
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How can I use the purchase voucher or discount coupon?
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How can I check the details of my order?
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What payment methods are accepted?
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Can I get an invoice for the purchased goods?
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Is the receipt sent together with the goods?
Product
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Where can I find technical product information?
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Where can I find information and advice on using the product?
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Where can I find the information on the sizes?
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Where can I find information on product care and cleaning?
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Where can I find the product I am looking for?
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How can I find out when the product will become available again?
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How can I know which products are compatible? For example: a jacket and an internal fleece, or two right and left sleeping bags
Registration
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How can I register?
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What are the benefits of registering?
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What are the benefits of registering my product?
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How can I change my account settings?
Returns
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Can I exchange my product?
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What are the conditions for returns?
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How can I get the refund after making the return?
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Who can I contact if I have other doubts or questions about returns?
Sponsorship
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What criteria do you take into account when sponsoring people and athletes?
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What criteria do you consider for the sponsorship of events?
Warranty
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What cases does the warranty cover?
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Can I extend the warranty?
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How does return under warranty work for the product purchased on salewa.com?
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How does return under warranty work for the product NOT purchased on salewa.com, but instead from an authorised dealer?
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What can I do if there is a product quality problem?
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What can I do if there is a difference between the product I saw and purchased on salewa.com and the one I received?
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Where can I have the product purchased on salewa.com repaired?
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I purchased the SALEWA product while on holiday and it has a problem. Who can I contact to solve it?
Other
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Who can I report errors or send feedback on the website to?
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Who can I send my idea to for a new mountain-use product?
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What can I do if I believe that I may have purchased a counterfeit product or visited a fake website?