Our delivery service is fast and reliable.

All of our products are prepared and shipped at our main warehouse in Bolzano, Italy. This ensures maximum stock availability and the most efficient service for our customers. Orders are prepared by our warehouse from 9 a.m. to 5 p.m. Monday to Friday. Orders made after 5 p.m. Friday will be prepared for the following Monday. Please be advised that approximately 1 business day from the time that the order is confirmed will be required for parcel preparation.

If necessary, we will split shipments into different parcels at no additional cost to the customer.

Orders made by new users may, in exceptional circumstances, have a slightly longer shipping time should checks on the order be necessary.

The shipping company will deliver the goods within 3-4 business days from the moment of shipment.

Shipping is paid for by the customer, except for promotional and limited periods in which we offer the service free of charge.

The correct amount of the shipping costs will be displayed in your shopping cart before payment. Shipping costs will be charged with the cost of your order at payment.

No amount will be payable to the carrier when your package is delivered.

Shipping costs may vary based on the country of destination.

Inside the European Union there are no additional costs or duties on products sold in countries inside the European Union. Customers are not required to pay anything on delivery.

We cannot guarantee that orders already paid for and processed by our system can be changed because their processing is automated.

For purchases from CH (www.salewa.com/de-ch) and UK (www.salewa.com/en-gb), please use the correct subshops

Shipping and Logistics Terms

1. Shipping Method and Delivery Time
   We provide standard air shipping services, and all orders are shipped via reliable logistics partners. In most cases, delivery will be completed within 7-15 business days.

2. Delivery Areas
   We support global delivery, but the availability of shipping may vary depending on the destination. Please confirm if your area is eligible for shipping during checkout.

3. Shipping Costs
   First-time orders qualify for free shipping! No shipping fees will be charged at checkout, regardless of order value or destination.

4. Order Tracking
   Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the real-time status of your shipment.

5. Delivery Guarantee
   We work with well-known global shipping companies to ensure the safe and timely delivery of your products. If there are any issues during shipping, please contact our customer service team, and we will assist you in resolving them.

6. Force Majeure
   In the event of force majeure (such as weather conditions, natural disasters, etc.), delivery times may be delayed. We will provide timely updates on the status of your order and inform you accordingly.